Refund Policy
Cancellations
Due to the limited and handmade nature of our pieces, cancellation requests must be submitted within 15 minutes of purchase. To request a cancellation, please email us at hello@fancynessrevival.com with your order number in the subject line. Digital items are final sale and cannot be cancelled. Thank you for your kind understanding.
We will do our best to accommodate your request, but cancellations cannot be guaranteed once your order has entered production or fulfillment. If your cancellation is approved, a full refund will be issued to your original payment method.
Please note: Once an order has been fulfilled or shipped, it cannot be canceled.
Return and Exchange Policy
We have a 7-day return policy, which means you have 7-days after receiving your item to request a return. This begins on the day your order is delivered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This includes the rainbow box, the selenite and other related contents of the package. You’ll also need the receipt (proof of purchase of online order). To start a return, you can contact us at hello@fancynessrevival.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where and the address to send your package. Items sent back to us without first requesting a return will not be accepted.
Your account will be refunded when the returned item is received and condition is verified. You can always contact us for any return questions at hello@fancynessrevival.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We want you to love your Fancyness Revival piece. If you are not completely satisfied, we are happy to offer an exchange within 7 days of delivery.
To be eligible for an exchange, items must be:
- Unworn and in original condition
- Free of damage, scents, or alterations
- Returned in original packaging with all related items such as rainbow box, selenite, etc.
To request an exchange, please email us at hello@fancynessrevival.com with your order number and the reason for your exchange request. Once approved, we will provide instructions for returning your item.
Please note: Exchanges are subject to availability. As many of our pieces are limited edition, we cannot guarantee the same item will be in stock. In such cases, we will offer store credit in the form of a FR gift card.
Digital items, custom and personalized pieces are final sale and are not eligible for exchange or return.
Returned Item Condition Policy
All returned items are inspected upon receipt. To receive a full refund or exchange, items must be returned in their original, unworn condition including the rainbow box and related items included with purchase, as specified below.
Condition-Based Deductions:
- Item returned with minor wear, missing packaging, or light scuffing — up to 15% restocking fee deducted
- Item returned with visible damage, scratches, or alterations — up to 50% deducted, or return may be refused at our discretion
- Item returned broken, heavily damaged, altered or missing — return will be refused and item returned to sender at their expense
Fancyness Revival reserves the right to assess the condition of all returned items and determine the appropriate deduction. You will be notified of any deductions before your refund is processed.
Items that arrive back to us damaged due to improper packaging by the customer are not eligible for a full refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@fancynessrevival.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
